Innovatrix Repairs
About Us
Our Mission:
At Innovatrix Repairs, our missions is to help you reconnect with your devices and use them confidently. Whether through renewed devices, repairs, tech support, or data recoveries, we are here for you.
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Core Values
Trust the integrity of our experts to provide you with innovative solutions while making the complicated seem simple.
Integrity
Innovation
Simplicity
Innovatrix Specialties
Cellphones
Tablets
Gaming Consoles
Macbooks
Smart Watches
Micro Soldering
Transparent Policies
Clear, straightforward policies to ensure you know exactly what to expect.
No Fix, Bench Fee Only
If we can’t fix your device or you decline a new quote, you’ll only be charged a $35+tax bench fee for the time spent, payable at drop-off. This ensures no unexpected costs if your device is unrepairable or repairs are canceled. The bench fee will be deducted from the total price at the end of the repair.
Returns & Refunds
Merchandise can be returned within 7 days if like new, not permanently installed, and with original packaging for a full refund. Renewed devices can be returned within 7 days as purchased, with a $35 restocking fee, and must be factory reset with all accounts removed. Prepaid repairs are refundable in the event of No Fix, minus the $35+tax bench fee.
6 Months Warranty
We provide a 6-month warranty on all renewed devices, repair parts, and labor. This covers defects, intermittent problems, and issues related to our repairs or parts. The warranty does not cover physical damage and will be voided if the device is altered or tampered with after service.
Data & Privacy
We do not share or sell any data collected. Your phone number or email may be used for promotional marketing or follow-up. Passwords are only kept for unlocking devices for pre-test and post-test. No information is altered or deleted without customer approval. We are not responsible for data loss due to unforeseen events like software corruption or hardware failure.
Don't Let Uncertainty Stop You
Our processes and policies are designed to ensure a smooth experience and protect both you and us from any confusion. If you have any questions or concerns, feel free to reach out—we’re happy to help.
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Appointment Cancellation
We understand that life gets in the way. If you need to cancel an appointment, a second one can be made without issue. However, if the second appointment is canceled, a non-refundable deposit of $35+tax is required to book a third. The deposit will be deducted from the total if the cost exceeds $35+tax.
Abandoned Devices
Devices left inactive for over 1 month without a response or with invalid contact information will be placed in "limbo" status, and contact attempts will stop. After 3 months, the device will be considered abandoned, become the property of Innovatrix Repairs Inc., and any payments will be forfeited. The device will be recycled. Future services will require prepayment.
Late & None Payment
Once a service completed, you have a 30-day grace period to pay your invoice in full. After 30 days, any parts used will be restocked, and a $45 fee will apply. After 2 months, the device may be moved to alternate storage, and after 3 months, the invoice will be closed, the device becomes property of Innovatrix Repairs Inc., and any payments will be forfeited. Future services will require payment in advance.
Recycling
We take reasonable steps to wipe information from recycled devices, whether through a factory reset or by damaging the storage components. However, we are not responsible for any data leaks that may occur once the device is no longer in our care or facility.
Our 4 Step Plan to a Reliable Solution
Technology can be complicated enough
Our services doesn’t have to be
Step 1 - Free Diagnostic
We start with a thorough, no-cost diagnostic to identify & understand the issue. This allows us to understand your needs and determine the best course of action for you.
Step 2 - Tailored Solution
With the diagnostic complete, we recommend one or more solutions tailored specifically to your needs and budget, ensuring the best fit for your situation.
Step 3 - Expert Execution
Our skilled technicians execute the chosen solution with precision and care, ensuring your problem is resolved quickly and efficiently.
Step 4 - Back to Normal
Once the solution is implemented, we ensure everything is working perfectly so you can quickly return to your normal routine without further disruption.
ADDRESS
Place Bathurst Mall
Unit 40 - 1300 St- Peter Ave
Bathurst, NB
E2A 3A6
PHONE
506-548-5150
FOLLOW
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Get the answers you need—email us today for prompt assistance.
Opening Hours
Mon - Fri
10:00 am – 6:00 pm
Saturday & Sunday
Closed