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Innovatrix Repairs
The Innovatrix Repair Method
4 Defined stages from intake to repair to return
Stage 1 - Case Inquiry
Tell us about your console & issue
Share the details so we can understand the problem.
Choose mail-in, pickup, or drop-off
Pick the option that works best for you.
Receive your preliminary repair estimate
Get an estimated repair category price & time frame.
Review your options & next steps
See your choices and decide how to proceed.
Response time
Within 1 business day
Cost
Free
Stage 2 - Case Activation
Pay your activation fee
Includes case creation, getting your console to us, intake & initial bench diagnostic.
Get your console to us
Receive your case ID & your shipping, pickup, or drop-off instructions.
Intake & bench diagnostic
Your console's arrival condition and reported faults are documented and inspected.
Receive your confirmed repair quote
Your preliminary estimate is confirmed or revised, and you approve the repair before work begins.
Total time frame
1 to 5 business days
Cost
$49.99+tax
*Credited towards the repair*
Stage 3 - Repair & Testing
Parts reserved or ordered
Required parts are reserved from stock or ordered when needed.
Disassembly & repair
Your console is disassembled and the approved repair is completed.
Testing & reassembly
The repair is tested, the console is reassembled, and final functionality is verified.
Documentation & invoice sent
Photos and repair documentation are emailed to you with your invoice.
Time frame
1 to 7 business days
Cost
Approved Quote
Automatic status updates throughout the repair
Stage 4 - Case Resolved
Review your completion report
Photos, repair details, testing results and your final invoice are available for review.
Pay your repair balance
Complete payment after reviewing the documented repair.
Your console is returned
Your console is shipped back or scheduled for local delivery/pickup.
Warranty & case closure
Your completed repair enters warranty coverage and the case is formally closed.
Completion time
1 to 5 business days
Cost
Repair Balance
The Innovatrix Standard
Clear expectations from intake to return.
Approved Pricing Only
No Fix - Activation Fee Only
Quality Repair & Testing
Automatic Stage Updates
​6-Month Repair Warranty
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